Booking Terms

1. General

It is agreed that the terms set out in this booking form is the total agreement made between the parties and that no variation or modification of this contract shall be effective unless agreed by both parties in writing. By signing the wedding booking form, the bride & groom and/or their authorised agents, assign Devoted Films (hereafter known as “The Videographer”) exclusive rights to video the wedding outlined on the booking form.

2. Payment

A £500 non-refundable deposit is required to secure the mentioned date. Payments can be made by cheque, cash or bank transfer. Your booking will not be confirmed until the deposit has been verified into the Devoted Films bank account. The remaining balance is due fourteen days before the wedding. If payment is not received in full by the due date, the reservation may be cancelled and any deposit will not be refunded. The client retains the right to cancel at any time; however any monies paid will not be refunded.

3. Filming

Any variations in the times, dates, or to the planned event that may impact on the contract should be communicated to Devoted Films as soon as possible. The Customer(s) must obtain permission to film the Marriage Service and the Customer(s) is also responsible for any fees levied at the various locations. The Customer(s) must also seek permission from any other venue where filming will be required. Arrangements should be made for all venues to be accessible by Devoted Films at least one hour before the time of each event; this is to be arranged by the Customer(s). We aim to be discreet whilst filming but in low light conditions additional camera-mounted or freestanding lighting may be required. While every effort will be made to get the best position for the camera(s) to film the event this may not always be possible if restrictions are imposed upon us on the day. We use well maintained equipment; however we will not be liable for any radio signal interference, battery failures, equipment failure and or material defects, which are beyond our control. In the unlikely event of a total video failure our liabilities are limited to a refund of all monies paid by the Client(s). Every effort is made to ensure perfect colour and lighting reproduction, but certain conditions may not be accurate such as mixed indoor and external lighting, hard shadows, and low lighting conditions. With these factors beyond our control, we will endeavour to produce the best image possible. If the camera operator is to film for longer than 4 hours a hot meal must be provided at the client’s expense.

4. Re-edits

4.1 We will provide you with a draft, watermarked version(s) of your project file(s) once the post-production stage is complete. You will then be allowed 14 days to notify us of any editorial changes or amendments you may require. Changes or amendments may only be editorial – those that affect the original brief are not included.

4.2 Any changes or amendments that affect the original brief may be subject to an additional charge.

4.3 Any changes or amendments that we are notified of after 14 days of the submission of the watermarked draft may be subject to an additional charge.

5. Delivery of Product

The editing process takes 8-12 weeks from the date of the wedding. Devoted Films is not liable for any incompatibility of DVD/Blu-Ray/Digital copy on the client(s) player.

6. Music Choice

Any particular music chosen by the client for the edited video has to be supplied before the filming of the event. If no music choice is given we will choose the music and a charge will be made for subsequent changes. Any changes to the edited video will be charged at the hourly rate. There is a variable licence fee for the use of commercial music included on DVDs. If you opt not to pay this fee you accept responsibility for the payment and clearances of music used and absolve Devoted Films from any liability.

7. Copyright

Devoted Films retains the copyright to all material recorded by any cameramen employed by the company. We reserve the right to use any footage for promotional purposes.

8. Complaints

Any complaints must be received in writing no more than 14 days after receipt of final product.